Friday, January 27, 2006

The "At Home" Contact Center

The number of "at home" customer service reps will increase from 112,000 to about 300,000 in the next four years. This is a huge leap in people seeking careers where they can work from home and it has been made possible mainly by new contact center technology and new corporate policy. In light of increased cost to fuel our cars, this trend of working from home will only increase in the years ahead for many service businesses.

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