Tuesday, April 26, 2005

Marketing Arrogance Gets Curiouser and Curiouser

LOUIS HAU of the St. Petersburg Times took Verizon Communications Inc. chairman and chief executive Ivan Seidenberg to task for his remarks that have left tongues wagging in technology circles.

My summation of the comments is that Seidenberg basically called cell phone users overly-demanding idiots. We might be overly-demanding. But not idiots.

His PR staff is trying to calm the waters, but even Freudian Slips are telling.

When the CEO has this attitude about customers, what kind of service might you as a customer expect?

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