Wednesday, January 12, 2005

Kudos for Human Factors International

These people know customer usability!

True confessions. I've been the lead strategist for more enterprise website projects than I want to admit, but I have never focused in a formal way on customer usability -- until now. We're in the process of a total globalization of our website and wanted to make sure that our visitors would have a great experience when they land on this site. We decided that it was time to add expertise in usability to our web team and eventually chose Human Factors International to help us with the testing.

We just spent most of the past two days with two of their consultants in a kickoff session that was as good as they get. They complemented the talents already working on the site. They had all the right questions to challenge our strategy and move us to a higher level -- both in terms of addressing the business needs and the customer experience. There's still a lot of work to go. I'll keep you advised on our progress as we move along so you can learn from our own experience in working with usability consultants.

If you have similar experience with usability consultants, I'd sure like to hear from you.


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